PURCHASE ORDER TIMELINES
We are a small custom online shop specialized in hand made children’s clothing and accessories tailoring ages 0-5 years. Time to create an order varies from a minimum of 1 week depending on the complexity of the garment. If you order consists of more than one item, please allow for 1 extra week.
PURCHASE ORDER WORKFLOW
Here is what happens when a customer places an order:
1 – CUSTOMER PLACES ORDER
Customer contacts Nouveauletta and decides on the product selection, the terms of the sale are agreed.
2 – ORDER IS PROCESSED
Time to process an order varies from a minimum of 1 weeks depending on the garment. If the order consists of more than one item, allow for 1 extra week.
3 – ORDER IS READY TO BE SHIPPED
Nouveauletta sends the customer an email confirming that the order is ready to be shipped to the agreed mailing address.
4 – CUSTOMER RECEIVES ORDER
5 – NOUVEAULETTA INVITES CUSTOMER TO PROVIDE FEEDBACK ON THE SERVICE AND PRODUCT PROVIDED.
PURCHASE ORDER DELIVERY
We deliver ALL around the Globe! FREE shipping within Switzerland when you spend over 50 CHF. Upon stock availability orders are dispatched the same day if it is placed Mon-Fri. In the event the item you have chosen is out of stock, we will immediately contact you. Since all our products are hand made – no two pieces are alike – so you may find some slight variations on it, but it will not affect the overall design and style as shown on the pictures.
PURCHASE ORDER RETURNS
Nouveauletta’s policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Shipping to return your product: please mail the product to the address below:
49 Avenue Blanc
1202 Geneva, Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.